Shipping
What are your shipping details?
We offer FREE shipping for all U.S. orders. We currently only ship to U.S. addresses (Canada coming soon).
How long will it take to get my order?
Typically, we fulfill orders within 1-2 business days. Standard domestic shipping is usually 2-4 business days. Delivery details will be provided in your confirmation email.
How do I edit my shipping address?
If you notice a mistake on your shipping address after your order has been placed, please contact us via chat or email us at nest@drgnsalt.com with “Address Change” in the subject line. We will assist you.
How do I track my order?
You will get a tracking link in your shipping confirmation email. It may take 24-48 hours for the tracking number to update. You can also use the chat service on our website - simply click the 'Track my order' button to get started.
Product
How many servings can I take per day?
Everyone is different. Our average user finds 1-2 servings per day to be optimal, but this range changes based on individual activity level.
When do I drink DRGN SALT?
Can be used in the morning + before, during and/or after activity.
How much water do I mix it with?
We recommend mixing 1 serving with 16-32oz of water.
Is DRGN SALT only for athletes?
Not at all. Electrolytes help keep your brain and body optimally hydrated. This supports your performance in all types of activities or pursuits.
Is DRGN SALT for all fitness levels?
Yes, our products are designed for all fitness levels. We recommend adjusting how many servings you take based on individual activity level. For example, someone who is training for a marathon would need to replace more electrolytes.
Is DRGN SALT keto and fasting-friendly?
Yes, we use stevia as a natural sweetener, which has zero calories/carbs, and doesn't raise blood glucose levels. For strict fasters, keep in mind that one serving of DRGN SALT contains 5 calories.
Refunds and Exchanges
What is your refund policy?
If you don’t absolutely love your product, let us know within 30 days of your order and we’ll exchange it for free or give you a full refund (some exclusions apply).
What if I don't like the flavor?
We encourage you to put our products to the test. If you don’t love the taste, we’ll help you exchange it for a different flavor. Email us at nest@drgnsalt.com or contact us via chat to get started.
How do I get help with an exchange?
The quickest way to get help with an exchange is to email us at nest@drgnsalt.com and we’ll help you with your order.
What if I got the wrong order?
Please email us at nest@drgnsalt.com or contact us via chat and we will get it fixed.
Subscriptions
How do subscriptions work?
To start a subscription, select “Subscribe & Save” when adding a product to your cart. Subscriptions will renew at your selected frequency by default. You can easily pause, cancel, or change the frequency of your subscription at any time.
Are subscriptions required?
No, you have the option of completing a one-time purchase when adding to your cart.
How do I switch the flavor for my subscription?
Pause your current flavor subscription and add a new product to begin your desired subscription.
How do I switch the frequency of my subscription?
You can adjust the frequency by edting the delivery schedule.
What if I can't access my subscription?
To access your subscription, click the button in your first sign-up email. If you need further assistance, please email us at nest@drgnsalt.com or contact us via chat.
General
Do you offer discounts?
Yes, but our Subscribe & Save option is the smartest way to save money. You can customize your subscription and pause it at any time. There are various discount codes across our website - you'll have to search around to find them!
Can I buy your products in any stores?
No, we are currently not in any stores.
Do you ever launch new flavors?
Yes, we recommend you join our VIP List (U.S. only) to get early access to all promotions and product launches.
How do I update my order?
Please contact us via chat or email us at nest@drgnsalt.com for assistance. We will do our best to process your request.
What payment methods do you accept on your website?
We work with Shopify Payments to bring you a wide range of payment options on our website. We currently offer most major credit cards, AMEX, Shopify Pay, PayPal, Apple Pay (US only) and Google Pay.