Refund policy

Last updated: November 7, 2026

Our 30-Day Money-Back Guarantee

Hydration is personal. We want you to feel confident trying DRGN SALT.

If you aren’t satisfied with your purchase, contact us within 30 days of the purchase date for a refund of the product purchase price or a replacement, at your choice and subject to product availability.

Our guarantee covers all orders purchased directly from DRGN SALT, including first orders, repeat purchases, subscription renewals, and bundles. Opened products are eligible. You do not need to return the product.

There is no minimum purchase amount to qualify.

How to Request Help

Email nest@drgnsalt.com within 30 days of your purchase with:

• Your order number or proof of purchase.

• The email address used for the purchase.

• The product or products you would like refunded or replaced.

• Whether you prefer a refund or replacement.

You’re welcome to tell us what didn’t work for you so we can improve, but you do not need to justify your dissatisfaction to use the guarantee.

For subscription renewals, the 30-day period begins on the date that renewal order was charged.

Refunds

Refunds are issued to the original payment method for the amount actually paid for the refunded products, after discounts, plus applicable tax.

If you request a refund for your entire order, we will refund the full product purchase price and applicable tax. For partial-order refunds, discounts are allocated to the affected products.

Original shipping charges, if any, are not refundable under the satisfaction guarantee. This does not limit refunds owed because of our error or under applicable law.

We will email you when your refund has been issued. Your bank or payment provider may require additional time to post it.

There are no return-shipping or restocking fees because no product return is required.

Replacements and Flavor Exchanges

If you would prefer another flavor or a replacement, email us within the same 30-day period. Replacements are subject to availability and are sent at no additional charge.

If your preferred replacement is unavailable, you may choose an available alternative or a refund.

A replacement does not create a new purchase or restart the original guarantee period. If a replacement arrives damaged, defective, or incorrect, contact us so we can resolve the issue.

We do not issue duplicate refunds for the same purchase. Any refund after a replacement remains limited to the amount originally paid.

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, contains the wrong items, or is missing, email nest@drgnsalt.com as soon as possible.

We may request photos, order details, or other reasonable information to investigate and arrange an appropriate resolution. You do not need to return the product.

The satisfaction guarantee’s 30-day deadline does not limit any rights you have under applicable law concerning defective goods, incorrect orders, or non-delivery.

Bundles and Free Gifts

Paid bundles are covered by our guarantee. If only part of a bundle is refunded, the refund reflects that item’s share of the discounted bundle price.

Free gifts have no separate refundable cash value. Receiving a free gift does not disqualify the paid products in your order from the guarantee.

Subscription Orders

Subscription orders receive the same 30-day guarantee as one-time purchases.

Requesting a refund does not automatically cancel your subscription. To stop future renewals, use our Manage Subscription portal or ask us for assistance at nest@drgnsalt.com.

Canceling a subscription does not automatically refund an order that has already been charged.

Fair Use and Fraud Prevention

Our guarantee is intended to give customers a fair opportunity to try and enjoy our products.

We may review repeated claims and request reasonable information to verify a purchase or investigate suspected fraud. Multiple refund requests alone do not automatically make a customer ineligible.

We may decline claims where we have reasonable, documented evidence of fraud or deliberate abuse, such as fabricated purchases, duplicate reimbursement requests, or coordinated use of accounts to obtain repeated free products.

Where deliberate abuse is established, we may also decline future orders. We will explain the reason for a denied claim, and you may contact nest@drgnsalt.com to request a review.

These safeguards do not limit your rights under applicable law.

Purchases From Other Sellers

This policy applies to purchases made directly from DRGN SALT. For purchases from another retailer or marketplace, contact that seller regarding its refund policy.

You may still contact us about product quality or safety concerns.

Contact Us

DRGN SALT, LLC
3996 Blair Pl
Southport, NC 28461
United States

Email: nest@drgnsalt.com