Shipping policy

Last updated: November 7, 2026

Free Standard Shipping

We offer free standard shipping on all U.S. orders, including one-time purchases and subscription renewals. There is no minimum purchase requirement.

We do not currently offer a paid expedited shipping option.

Where We Ship

We ship to all 50 U.S. states, Washington, D.C., U.S. territories, PO boxes, and APO/FPO military addresses.

We do not currently ship to Canada or other international destinations.

Order Processing and Delivery Times

In-stock orders are typically fulfilled within 24 hours. Weekends, holidays, high order volumes, or unexpected disruptions may affect processing.

After the carrier receives your package, standard transit time is typically 1–5 business days, depending on the destination. Orders ship from North Carolina, so destinations farther away may take longer.

Deliveries to Alaska, Hawaii, U.S. territories, and APO/FPO addresses may take longer than the standard estimate.

Transit estimates are not guaranteed delivery dates. Weather, carrier disruptions, holidays, and other circumstances may affect delivery.

If we cannot ship within the timeframe communicated for your order, we will notify you, provide an updated estimate when available, and offer the option to accept the delay or cancel for a refund, as required by applicable law.

Tracking Your Order

We send a shipping confirmation email with tracking information when your order is prepared for shipment. Creating a shipping label does not necessarily mean the carrier has received the package.

Tracking may take time to update after carrier pickup. If your tracking appears stalled or your order has not arrived within the expected timeframe, contact nest@drgnsalt.com.

Address Changes and Order Cancellations

Please review your shipping address carefully before placing your order, including apartment or unit numbers.

If you need to change an address or cancel an order, email nest@drgnsalt.com as soon as possible. We will make reasonable efforts to accommodate requests received before shipment, but changes cannot be guaranteed once fulfillment is underway.

If we cancel an order before shipment, we will refund the amount paid for that order. Once an order has shipped, we may be unable to redirect or stop delivery.

For subscription orders, update your address through our Manage Subscription portal before your next renewal charge. Updating a subscription does not necessarily update an order that has already been created, so contact us separately about existing orders.

Lost, Damaged, or Incorrect Shipments

If your package is lost in transit, arrives damaged, or contains incorrect or missing items, email nest@drgnsalt.com as soon as possible with your order number and a description of the issue.

We may request photos of damaged items or packaging, confirmation of your address, or other reasonable information to investigate. Please retain the packaging while we review the issue. You do not need to return the product.

For verified loss in transit, shipping damage, or fulfillment errors, we will arrange a replacement at no additional charge. If a replacement is unavailable, or you prefer a refund where available under our Refund Policy or applicable law, we will arrange the appropriate refund.

We will coordinate any necessary carrier investigation rather than requiring you to resolve the issue with the carrier on your own.

Packages Marked Delivered but Not Received

If tracking shows delivery but you cannot locate your package:

  • Confirm the shipping address on your order.

  • Check your mailbox, delivery area, building reception, and any secure location the carrier may have used.

  • Ask household members or neighbors whether they accepted the package.

  • Contact nest@drgnsalt.com if it remains missing.

We will review available delivery information and work with you and the carrier to investigate. A delivered scan alone does not automatically disqualify your claim.

Replacement or refund eligibility will be determined based on the investigation, our Refund Policy, and applicable law.

Incorrect Addresses and Returned Packages

If an incorrect or incomplete address supplied with an order causes a delivery issue, contact us so we can review available options.

If a package is returned to us, we will contact you to arrange reshipment or an appropriate refund. Additional shipping costs caused by a customer-supplied address error may apply to reshipment, but we will disclose any charge and obtain your agreement beforehand.

If the address or fulfillment error was ours, we will correct it at no additional charge.

Fair Use

We may request reasonable documentation when reviewing delivery claims and investigate repeated or inconsistent reports. Multiple claims alone do not automatically make a customer ineligible for assistance.

We may decline fraudulent or deliberately abusive claims based on reasonable, documented evidence. These safeguards do not limit your rights under applicable law.

Returns and Refunds

Our 30-day satisfaction guarantee is described in our Refund Policy.

That guarantee’s deadline does not limit rights available under applicable law for non-delivery, damaged goods, or incorrect orders.

Contact Us

For shipping or delivery assistance, contact:

DRGN SALT, LLC
Email: nest@drgnsalt.com